Jam Hair Privacy Policy

Who is collecting the data?
Jam Hair (provide your full business details please, inc. any Limited Company number if appropriate to your business)
 
What data is being collected?
If provided to us we collect and store the following personal details;
Name
Address
Email address
Phone numbers
(anything else?)
 
What is the legal basis for processing the data?
We only collect and process data from customers or as provided to us directly, and thus have a legitimate interest in storing and processing to provide our goods and services.
 
Will the data be shared with any third parties?
We not directly share any personal details with any third party unless legally compelled to do so.

We may process your personal details using our trusted third party providers to manage and process your online booking, or as submitted via email or forms on our website. Your details remain secure and safe but may be accessed by our service providers to deliver booking and website functions online.
 
Your personal details are never sold, rented or exchanged with third parties for commercial consideration or reward.
JAM HAIR will never sell, rent or provide any third parties with your personal data without your prior consent. We will only use your details to contact you about a booking, reminders, events or the occasional newsletter or offer, you can unsubscribe at any time by using the unsubscribe button at the bottom of our emails.

We retain the right to contact you for bookings, appointments and health and safety reasons if you unsubscribe from any email marketing.
 
How will the information be used?
We use the information you provide to contact you regarding bookings or follow up appointments. We also retain your information to share updates about our services and goods, sporadically. 
 
We also retain customer information to comply with our legal obligations under UK business and tax law.
 
How long will the data be stored for?
We store your information for as long as you remain a customer or until you request we remove your details.
 
However we may have a statutory reason for retaining your details for longer and thus may reserve the right to retain personal details to comply with EU and UK business and tax law.
 
What rights do you as a ‘data subject’ have?
You have the “right to be forgotten” and as such if you request us to delete your information from our systems we will oblige.
 
You can request removal from any and all further contact, however as we delete all information on our system we will not retain any details about your contact preferences and therefore may contact you in future if your details are re-added to our system.

You have the right to see all the data we hold on you, however the law states we may make a small charge to provide this information.
 
How can you the ‘data subject’ raise a complaint?
Yes, please use our contact details to notify us in the first instance of any complaint or data request.
 
If by any chance you’re not happy with your hair, let us know within 2 weeks so we can rectify it free of charge, we are very happy to do this for you.
 
We will exchange any product you buy and then dislike or change your mind as long as its brought back with in a 1 week