All no-shows and late cancellations (under 24 hours) will incur a charge of 50%

Why do we do this…

  • We don’t like charging but we have to have a policy in place to offer a good service.
  • The average stylist faces 1-2 no-shows or late cancellations a week. This can add up to ¬£20,000 a year in lost money and the stylists still have to be paid.
  •  As a busy salon, our loyal customers are really important to us so we want to make sure that as many appointments are available for them.
  • We also offer courtesy email and text reminders¬†to help with remembering.
  • Skin tests on new clients are required on all new clients that have never had colour with us min 24 hours before service or if a client hasn’t had colour for 6 months or longer.
  • We do not colour under 16 years of age due to our insurance.